CapEngage AI Engine·Active Sync
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CapEngage AI Engagement Platform
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Real-Time CDP · Predictive Decisioning · 6 Native Channels
Connecting Real-Time Customer Signals...
Real-Time CDP · Predictive Decisioning · 6 Native Channels
Loading Intelligent Customer Journeys...
Real-Time CDP · Predictive Decisioning · 6 Native Channels
CapEngage is built with enterprise security, data privacy, and ethical AI at its foundation. Review our governing policies, compliance terms, and channel regulations below.
The legally binding agreement governing your access to and use of CapEngage's SaaS marketing automation, autonomous AI agents, CRM, APIs, and omnichannel messaging platform.
Explains how CapEngage collects, uses, protects, and discloses personal data when you use our SaaS platform, AI autonomous agents, customer data platform (CDP), and messaging services.
Describes how CapEngage uses cookies, web beacons, local storage, and tracking technologies on our website and SaaS application, and how you can manage your preferences.
Establishes mandatory rules, messaging compliance standards, AI ethical guidelines, and prohibited activities when utilizing the CapEngage platform.
Outlines CapEngage's commitments to ethical AI, customer data isolation, zero foundation model training, human-in-the-loop controls, and compliance with global AI regulations.
Details CapEngage's enterprise security architecture, encryption standards, access controls, vulnerability management, disaster recovery, and incident response procedures.
Establishes legally binding data processing terms between CapEngage and business clients, governing the processing of personal data under GDPR, CCPA/CPRA, and India DPDP Act 2023.
Outlines CapEngage's full compliance posture under the EU General Data Protection Regulation (GDPR) and UK GDPR, including lawful processing bases, Standard Contractual Clauses (SCCs), and Data Subject Rights.
Details CapEngage's SOC 2 Type II control environment, AICPA Trust Services Criteria alignment, continuous security monitoring, and report request procedures for enterprise clients.
Governs the processing of Electronic Protected Health Information (ePHI) for healthcare clients, Business Associate Agreement (BAA) execution, and HIPAA Security Rule controls.
Explains CapEngage's adherence to Payment Card Industry Data Security Standards (PCI-DSS), payment gateway tokenization, and zero raw credit card data storage.
Outlines CapEngage's compliance commitments under India's Digital Personal Data Protection (DPDP) Act 2023, Data Principal rights, Data Fiduciary obligations, and Grievance Officer details.
Defines CapEngage's 99.9% uptime commitment, maintenance windows, severity classification levels, support response SLAs, and service credit request procedures.
Maintains an official public registry of third-party sub-processors utilized by CapEngage to process Customer Personal Data, including hosting, messaging gateways, and AI inference providers.
Outlines safe harbor guidelines, reporting channels, scope of security testing, triage response SLAs, and coordinated disclosure rules for ethical security researchers.
Supplemental privacy notice for California residents pursuant to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Governs participation in the CapEngage Partner Network, referral commission payouts, agency reseller terms, brand asset usage, and compliance standards.
Outlines CapEngage's compliance framework under the EU AI Act (Regulation EU 2024/1689), AI risk categorizations, synthetic content labeling, and model transparency.
Outlines subscription cancellation rules, refund eligibility criteria, pre-paid messaging credit rollover terms, and SLA credit procedures.
Governs payment methods, consumption-based billing meters, currency invoicing, tax calculations, dunning procedures, and billing dispute resolution.
Defines ownership rights over CapEngage software, algorithms, and trademarks versus Customer Data, and details DMCA copyright takedown procedures.
Governs developer access to CapEngage REST APIs, SDKs, webhooks, rate limits, authentication credentials, and API version lifecycle management.
Establishes mandatory email deliverability rules, consent requirements, bounce and complaint thresholds, SPF/DKIM authentication rules, and spam prevention standards.
Governs the usage of Meta WhatsApp Business API, SMS, RCS, and mobile push notifications, establishing template message rules, opt-in consent, and carrier regulations.
Details data retention schedules for customer accounts, CRM records, campaign analytics logs, backup purge rotations, and post-termination deletion procedures.
Governs customer integrations with third-party software applications, CRM platforms, e-commerce stores, messaging gateways, and API webhooks.
Outlines grounds for service suspension, notice procedures, cure windows, campaign pausing protocols, and account termination terms.
Outlines CapEngage's commitment to digital accessibility, compliance with WCAG 2.1 Level AA standards, implemented UI features, and feedback channels.
Provides official legal entity registration details, physical office addresses, service of process instructions, and designated contact channels for security, privacy, and DMCA notices.
Enterprise Standards
Continuous monitoring and enterprise control frameworks for customer data safety.
Strict Information Security Management System (ISMS) controls across infrastructure.
Built-in data subject rights, zero third-party AI training, and automated data deletion.
Official Meta WhatsApp Business API integration following official messaging guidelines.
CapEngage Technology Solutions Pvt. Ltd.
Global Headquarters
CapEngage Technology Solutions Pvt. Ltd.
1st Floor, Rajapushpa Summit, Nanakramguda Rd, Financial District, Hyderabad, Telangana 500032, India
Registered Legal Office
CapEngage Technology Solutions Pvt. Ltd.
Building No 4B, Flat No 304, Olympeo Riverside PH Karjat, Avasare, Raigarh, Maharashtra, India, 410101