Where is customer data physically hosted?

CapEngage operates in primary enterprise regions including AWS Mumbai (ap-south-1) for India/APAC data residency, AWS US-East (us-east-1) for Americas, and AWS Frankfurt (eu-central-1) for European Union data sovereignty. Dedicated single-tenant private cloud deployments are available on Enterprise plans.

Who are CapEngage's critical infrastructure sub-processors?

Our authorized sub-processors include Amazon Web Services (Cloud Compute, Storage, RDS), Meta Platforms Inc. (Official WhatsApp Business API Cloud BSP), Cloudflare (Edge WAF, DDoS mitigation, DNS), Datadog (Application Performance Monitoring and Log aggregation), and SendGrid/Twilio/AWS SES (Fallback transactional delivery).

How does CapEngage manage vulnerability disclosure and bug bounties?

CapEngage runs continuous automated static (SAST) and dynamic (DAST) code vulnerability scans in our CI/CD pipelines. We partner with independent CREST-accredited penetration testing firms for quarterly gray-box assessments and maintain a dedicated vulnerability disclosure program at security@capengage.com.

What is CapEngage's Incident Response and Disaster Recovery SLA?

Our Security Operations Center (SOC) operates 24/7/365 with a Mean Time to Detect (MTTD) under 5 minutes and a targeted Mean Time to Remediate (MTTR) under 30 minutes for critical incidents. Automated hourly snapshots target a Recovery Point Objective (RPO) of < 1 hour and a Recovery Time Objective (RTO) of < 2 hours.

Where is customer data physically hosted?

CapEngage operates in primary enterprise regions including AWS Mumbai (ap-south-1) for India/APAC data residency, AWS US-East (us-east-1) for Americas, and AWS Frankfurt (eu-central-1) for European Union data sovereignty. Dedicated single-tenant private cloud deployments are available on Enterprise plans.

Who are CapEngage's critical infrastructure sub-processors?

Our authorized sub-processors include Amazon Web Services (Cloud Compute, Storage, RDS), Meta Platforms Inc. (Official WhatsApp Business API Cloud BSP), Cloudflare (Edge WAF, DDoS mitigation, DNS), Datadog (Application Performance Monitoring and Log aggregation), and SendGrid/Twilio/AWS SES (Fallback transactional delivery).

How does CapEngage manage vulnerability disclosure and bug bounties?

CapEngage runs continuous automated static (SAST) and dynamic (DAST) code vulnerability scans in our CI/CD pipelines. We partner with independent CREST-accredited penetration testing firms for quarterly gray-box assessments and maintain a dedicated vulnerability disclosure program at security@capengage.com.

What is CapEngage's Incident Response and Disaster Recovery SLA?

Our Security Operations Center (SOC) operates 24/7/365 with a Mean Time to Detect (MTTD) under 5 minutes and a targeted Mean Time to Remediate (MTTR) under 30 minutes for critical incidents. Automated hourly snapshots target a Recovery Point Objective (RPO) of < 1 hour and a Recovery Time Objective (RTO) of < 2 hours.

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

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Real-Time CDP · Predictive Decisioning · 6 Native Channels

Ready to Scale with Agentic AI?

Speak directly with our AI solutions architects or request a customized platform demonstration tailored to your ICP, industry, and tech stack.

Speed to Lead: Fast response within business hours

Enterprise Security: SOC 2 Type II & ISO 27001 Aligned Controls

100% Privacy: No spam, strictly 256-bit SSL encrypted

Enterprise-Grade Trust & Compliance

Zero-Trust Architecture Built for Global Scale

CapEngage is engineered from the ground up with AES-256 encryption at rest and TLS 1.3 in transit, continuous automated compliance monitoring, strict data isolation, and comprehensive regulatory compliance across BFSI, Healthcare, and E-Commerce.

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

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View Sub-Processors

SECURITY STANDARDS & REGULATORY ALIGNMENT

Enterprise Security & Privacy Architecture

We implement recognized global security frameworks to ensure customer data is governed with strict institutional controls.

AICPA Standard

SOC 2 Type II Alignment

Control environment designed and maintained in alignment with AICPA Trust Services Criteria for Security, Availability, and Confidentiality.

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Global Standard

ISO 27001 Framework Alignment

Information Security Management System (ISMS) controls governing cloud infrastructure, physical data center isolation, and access policies.

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Sovereign Law

India DPDP Act 2023 Compliant

Full compliance with India's Digital Personal Data Protection Act, supporting localized consent management and Data Fiduciary obligations.

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EU Standard

GDPR Compliant with DPA

Standard Contractual Clauses (SCCs), Data Protection Agreements (DPA), Right to Erasure, and data subject access request automation.

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Healthcare

HIPAA Ready with BAA

Protected Health Information (PHI) isolation, business associate agreements, and end-to-end audit trails for healthcare providers.

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Fintech

Tokenized PCI-DSS Payment Architecture

Tokenized handling of transactional payloads and payment confirmation signals without storing sensitive cardholder details.

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TECHNICAL SAFEGUARDS

Multi-Layered Security Architecture

How CapEngage safeguards data across ingestion, storage, processing, and multi-channel delivery.

Cryptographic Standard

End-to-End Cryptographic Protection

All data in transit is encrypted using TLS 1.3 with automated HSTS enforcement. All data at rest is encrypted using AES-256 keys rotated annually via AWS KMS with HSM backing.

Infrastructure

Tenant Isolation & Virtual Private Clouds

Every enterprise client operates within logical or dedicated single-tenant VPC boundaries, preventing cross-tenant data bleed and unauthorized inter-service communication.

Identity & Access

Role-Based Access Control & SSO/SAML

Granular RBAC with Okta, Azure AD, Google Workspace, and PingIdentity SAML 2.0 / OpenID Connect integration, reinforced with mandatory Multi-Factor Authentication.

Observability

Immutable Audit Logging & SIEM Sync

Every API call, agent execution, user login, and campaign dispatch is logged to tamper-proof, append-only audit streams with direct streaming to Datadog and Splunk.

TRANSPARENCY & GOVERNANCE

Authorized Sub-Processors & Data Hosting

CapEngage works with vetted, world-class infrastructure providers under strict contractual data protection agreements.

Need a Custom Security Review or DPA?

Our security and compliance team is available to complete enterprise vendor assessment questionnaires, provide security overview packages, and execute custom DPAs.

Schedule Security Review

Contact Compliance Team

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

Loading Intelligent Customer Journeys...

Real-Time CDP · Predictive Decisioning · 6 Native Channels

Zero-Trust Architecture Built for Global Scale

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

CapEngage AI Customer Engagement

Zero-Trust Architecture Built for Global Scale

Enterprise Security & Privacy Architecture

SOC 2 Type II Alignment

ISO 27001 Framework Alignment

India DPDP Act 2023 Compliant

GDPR Compliant with DPA

HIPAA Ready with BAA

Tokenized PCI-DSS Payment Architecture

Multi-Layered Security Architecture

End-to-End Cryptographic Protection

Tenant Isolation & Virtual Private Clouds

Role-Based Access Control & SSO/SAML

Immutable Audit Logging & SIEM Sync

Authorized Sub-Processors & Data Hosting

Need a Custom Security Review or DPA?

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

Zero-Trust Architecture Built for Global Scale

Enterprise Security & Privacy Architecture

SOC 2 Type II Alignment

ISO 27001 Framework Alignment

India DPDP Act 2023 Compliant

GDPR Compliant with DPA

HIPAA Ready with BAA

Tokenized PCI-DSS Payment Architecture

Multi-Layered Security Architecture

End-to-End Cryptographic Protection

Tenant Isolation & Virtual Private Clouds

Role-Based Access Control & SSO/SAML

Immutable Audit Logging & SIEM Sync

Authorized Sub-Processors & Data Hosting

Need a Custom Security Review or DPA?