Cart Recovery Automation
Re-engage abandoned cart shoppers across WhatsApp & Email to recover up to 28% of lost e-commerce revenue.
Automated cart recovery workflows trigger personalized WhatsApp and Email sequences within minutes of a shopper abandoning their checkout, offering assistance, product previews, and dynamic discount incentives.
Over 70% of e-commerce shopping carts are abandoned before purchase. Traditional email-only recovery messages suffer from low open rates (15-20%) and slow customer response times, leading to millions in uncaptured revenue.
CapEngage combines high-open WhatsApp messages (98% open rate) with deliverability-shielded Email to create an instant 2-stage recovery workflow. An AI agent handles customer questions in real time, removing purchase friction instantly.
Step-by-Step Automation Blueprint
How this workflow triggers, evaluates behavioral data, and executes across channels.
Abandonment Trigger Ingestion
Shopify, WooCommerce, or Magento SDK detects an uncompleted checkout and streams the event to CapEngage CDP in real time.
Immediate WhatsApp Nudge (15 Mins)
CapEngage sends a personalized WhatsApp message with the exact cart items, product image carousel, and a 1-click checkout button.
AI Agent Assistance
If the customer replies with a question about shipping, sizing, or payment options, the AI agent replies autonomously in seconds.
Follow-up Email with Dynamic Incentive (24 Hours)
If the WhatsApp message is unengaged, an email with a 10% discount code and limited-time countdown timer is automatically dispatched.
Modules & Products Utilized
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