Unified Social Media Management & Omnichannel Inbox

CapEngage provides official API integrations with LinkedIn (Company Pages & Personal Profiles), X (formerly Twitter), Instagram (Business & Creator Accounts), Facebook Pages, YouTube Channels, TikTok Business Accounts, Pinterest, and Meta Threads.

The unified inbox captures direct messages, post comments, and paid ad comments in real time. AI sentiment algorithms tag the inquiry's priority, and team members can respond directly, assign tickets to specific teammates, or trigger context-preserving handoffs into your CRM or Zendesk.

Yes. CapEngage includes multi-tiered approval chains. Junior copywriters and external agency partners can draft and queue posts, which require formal sign-off from brand managers or legal reviewers before being scheduled or published.

Every link published through CapEngage is tracked with automated UTM parameters. When a follower clicks, visits your site, and completes a purchase or demo form, CapEngage's Customer Data Platform associates that conversion with the specific post, campaign, and network.

Yes. CapEngage aligns with SOC 2 Type II and ISO 27001 security standards, and complies with GDPR requirements. We use official OAuth 2.0 direct authorization with social networks, meaning we never store user passwords or sensitive credentials.