What happens if a recipient's phone does not support RCS?

CapEngage automatically detects device RCS capability in real time. If a user is on iOS or a non-RCS Android device, the message automatically falls back to an optimized SMS with a shortened trackable link.

How does CapEngage handle Indian DLT compliance?

We integrate with all major Indian DLT portals (Jio, Airtel, Vodafone Idea, BSNL). You can register your Principal Entity ID, sender headers, and content templates directly within CapEngage.

What is the delivery latency for 2FA authentication OTPs?

Our dedicated high-priority OTP pipeline delivers 99.4% of messages in under 800ms using direct SMPP connections to top-tier telecom operators.

What happens if a recipient's phone does not support RCS?

CapEngage automatically detects device RCS capability in real time. If a user is on iOS or a non-RCS Android device, the message automatically falls back to an optimized SMS with a shortened trackable link.

How does CapEngage handle Indian DLT compliance?

We integrate with all major Indian DLT portals (Jio, Airtel, Vodafone Idea, BSNL). You can register your Principal Entity ID, sender headers, and content templates directly within CapEngage.

What is the delivery latency for 2FA authentication OTPs?

Our dedicated high-priority OTP pipeline delivers 99.4% of messages in under 800ms using direct SMPP connections to top-tier telecom operators.

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

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Real-Time CDP · Predictive Decisioning · 6 Native Channels

Ready to Scale with Agentic AI?

Speak directly with our AI solutions architects or request a customized platform demonstration tailored to your ICP, industry, and tech stack.

Speed to Lead: Fast response within business hours

Enterprise Security: SOC 2 Type II & ISO 27001 Aligned Controls

100% Privacy: No spam, strictly 256-bit SSL encrypted

TRANSACTIONAL SMS · INTERACTIVE RCS · DELIVERY FALLBACK

Reach every mobile customer with the right message format

Use SMS for dependable transactional reach and RCS for richer interactions, with templates, delivery events, fallback, consent, and journey orchestration in one platform.

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

See RCS & SMS in Action

Explore WhatsApp Platform

Trusted by top fintech, banking, and high-volume consumer platforms

View all clients

TELECOM & CARRIER INFRASTRUCTURE

Direct Carrier Gateways for Critical Delivery

Telecom infrastructure with intelligent dynamic routing, automated DLT template matching, and sub-second OTP deliverability.

Active Telemetry Stream•Meta Cloud API v20.0 Direct Gateway

99.9% Uptime SLASub-Second Dispatch

Carrier Grade

<800ms

Average 2FA Delivery

Direct carrier SS7 & SMPP pipelines

High Availability

Performance

100%

DLT Regulatory Compliance

Automated India TRAI template alignment

Optimal

Precision

Rich Media

Verified Google RCS

Interactive action cards & dynamic buttons

Verified

Analytics

Auto

Intelligent SMS Fallback

Instant fallback for non-RCS devices

Measured

End-to-End Encrypted Payload• Direct Carrier BSP Routing• Autonomous Retry & Fallback

ISO 27001 & SOC 2 Type II Aligned

RCS & SMS CAPABILITIES

Full-Spectrum Mobile Messaging Infrastructure

Everything needed to deliver verified, high-engagement messages to every mobile device.

Rich RCS Messaging

Verified RCS Sender & Interactive Carousels

Showcase high-resolution hero images, brand logos, verified trust checkmarks, and multi-product carousel cards right inside the native Android Messages app.

1-click suggested reply chips and calendar booking buttons

Verified brand sender name preventing phishing and fraud

High-definition video and image carousel support

High-Speed 2FA

Sub-Second Transactional 2FA & OTP Gateways

Deliver time-sensitive authentication codes, payment confirmations, and account security alerts across direct Tier-1 telecom routes with sub-800ms speed.

Multi-carrier load balancing across Airtel, Jio, and Vi

Automated failover routing ensuring zero drop-off during peak sales

Real-time DLR (delivery receipt) telemetry and retry logic

DLT Governance

Automated DLT Management & Template Sync (India)

Eliminate regulatory headaches with automated DLT entity registration, template approval synchronization, and PE/Header mapping.

Unified template management across Jio, Airtel, and VilPower DLTs

Automated variable mismatch prevention during dispatches

Full compliance with TRAI telecom regulations

PROVEN REVENUE RESULTS

Real-World Impact Delivered by RCS & SMS Messaging

See how leading financial institutions and retail brands scale conversions with CapEngage.

99.9% Delivery

FINTECH · NEOPAY

Sub-Second OTP Latency Eliminates Onboarding Drop-Off

Switching to CapEngage direct Tier-1 carrier routes reduced average OTP delivery latency to under 800ms, eliminating checkout friction.

Case study Explore Fintech

Verified Sender

BFSI · BAJAJ INSURANCE

Verified RCS Rich Cards Drive Policy Renewal Engagement

Interactive RCS policy summary cards with 1-click renewal buttons delivered seamless customer journeys directly within native messages.

Case study Explore BFSI

FREQUENTLY ASKED QUESTIONS

SMS & RCS Messaging FAQs

Key details regarding RCS device compatibility, SMS fallback, and DLT regulations.

Upgrade Your Mobile Messaging

Deliver Interactive RCS & Sub-Second 2FA SMS at Scale

Join 500+ top enterprises delivering verified, high-converting mobile messaging with CapEngage.

See RCS & SMS in Action

Talk to a Telecom Specialist

Google Verified RCS • Sub-800ms OTP Latency • 100% DLT Compliant

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

Loading Intelligent Customer Journeys...

Real-Time CDP · Predictive Decisioning · 6 Native Channels

Reach every mobile customer with the right message format

Use SMS for dependable transactional reach and RCS for richer interactions, with templates, delivery events, fallback, consent, and journey orchestration in one platform.

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

CapEngage AI Customer Engagement

Reach every mobile customer with the right message format