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Data Privacy & SecurityVersion 2.4

Sub-processor Directory & Disclosure

Maintains an official public registry of third-party sub-processors utilized by CapEngage to process Customer Personal Data, including hosting, messaging gateways, and AI inference providers.

Effective Date: August 8, 2026

Last Updated: August 8, 2026

1.Sub-processor Governance Framework

To deliver our multi-tenant SaaS platform, autonomous AI agents, customer data platform (CDP), and omnichannel messaging services, CapEngage Technology Solutions Pvt. Ltd. engages third-party infrastructure and service providers ('Sub-processors').

Under our Data Processing Addendum (DPA), all Sub-processors undergo rigorous security evaluations and are bound by data processing agreements enforcing security standards no less protective than those implemented by CapEngage.

2.Authorized Sub-processor Directory

Below is the official list of authorized Sub-processors currently utilized by CapEngage:

• Amazon Web Services, Inc. (AWS) (USA / EU / India): Primary cloud infrastructure, database hosting, S3 storage, and KMS encryption. • Google Cloud Platform (GCP) (USA / EU / India): Secondary cloud infrastructure, BigQuery data analytics, and CDN distribution. • Meta Platforms, Inc. (USA / EU): WhatsApp Business API gateway for official WhatsApp message dispatch. • Twilio Inc. (USA): SMS, MMS, and voice OTP message dispatch infrastructure. • OpenAI OpCo, LLC (USA): Enterprise AI LLM inference (governed by zero-retention API contracts; data NOT used for public model training). • Anthropic PBC (USA): Enterprise AI LLM inference for Copilot features (governed by zero-retention API contracts). • Stripe, Inc. / Razorpay Software Pvt. Ltd. (USA / India): PCI-DSS compliant credit card and netbanking payment processing.

3.Sub-processor Change Notifications & Right to Object

CapEngage maintains an automated email notification list for customers to receive updates regarding new Sub-processors.

• Notification Timeline: CapEngage will notify subscribed customers at least fourteen (14) calendar days prior to authorizing any new Sub-processor to process Customer Personal Data. • Subscription Instructions: Enterprise customers can subscribe to Sub-processor change notifications by emailing subprocessors-subscribe@capengage.com. • Right to Object: If Customer has reasonable data protection grounds to object to a new Sub-processor, Customer may submit a written objection to privacy@capengage.com within 14 days of receiving notice.