Refund & Cancellation Policy

CapEngage operates on a recurring SaaS subscription model. Subscriptions are billed in advance on either a monthly or annual cycle based on your selected plan.

All subscriptions automatically renew at the end of the billing period unless canceled prior to the renewal date.

You may cancel your CapEngage subscription at any time:

• Online Cancellation: Navigate to Account Settings → Billing & Plan → Cancel Subscription in your dashboard. • Email Request: Submit a cancellation request to support@capengage.com or sales@capengage.com at least three (3) business days prior to your next billing date.

Upon cancellation, your subscription remains active until the end of your current paid billing period. No further recurring charges will occur.

We offer a 14-day money-back guarantee for first-time purchases of annual subscription plans:

• Annual Plan Guarantee: If you purchase an annual subscription and submit a refund request within fourteen (14) calendar days of purchase, you are eligible for a 100% full refund of base subscription fees, provided account usage has not exceeded reasonable evaluation thresholds (fewer than 1,000 messages dispatched or 500 AI tokens consumed). • Monthly Subscriptions: Base monthly subscription fees are non-refundable once billed. • Partial Term Refunds: Except for the 14-day annual guarantee, we do not offer prorated refunds for partial month or year usage upon mid-term cancellation. • Termination for Cause Exception: Accounts terminated or suspended due to violations of our Acceptable Use Policy, Email Anti-Spam Policy, or WhatsApp Business Terms are strictly INELIGIBLE for any refund or credit.

Pre-paid consumption credits (such as Meta WhatsApp conversation packages, SMS segment credits, and AI token add-on packages) are non-refundable once purchased.

Unused credits remain valid for active accounts and roll over monthly as specified in your subscription tier.

• Upgrades: Upgrading your plan takes effect immediately. The unused portion of your previous tier is credited towards the immediate prorated cost of the new tier. • Downgrades: Downgrades take effect at the start of the next billing cycle, preserving current feature access through the end of the paid term.

In the event CapEngage fails to meet our 99.9% uptime commitment during a billing month, eligible customers may request service credit adjustments pursuant to our SLA terms by emailing billing@capengage.com within 30 days of the outage.