CapEngage AI Engagement Platform
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Real-Time CDP · Predictive Decisioning · 6 Native Channels
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Real-Time CDP · Predictive Decisioning · 6 Native Channels
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Real-Time CDP · Predictive Decisioning · 6 Native Channels
Outlines CapEngage's compliance commitments under India's Digital Personal Data Protection (DPDP) Act 2023, Data Principal rights, Data Fiduciary obligations, and Grievance Officer details.
This DPDP Act Notice details CapEngage's compliance with India's Digital Personal Data Protection Act, 2023 ('DPDP Act') and associated rules.
CapEngage Technology Solutions Pvt. Ltd. is a registered Indian corporate entity headquartered in Hyderabad, Telangana, operating in full compliance with Indian data privacy mandates.
• Data Fiduciary: CapEngage acts as a Data Fiduciary for personal data collected from account holders, Indian business representatives, and website visitors. • Data Processor: CapEngage acts as a Data Processor for customer CRM records and messaging lists processed on behalf of Indian enterprise clients, acting solely under valid Data Processing Addendums (DPAs).
Indian citizens and Data Principals possess the following statutory rights under the DPDP Act:
1. Right to Access Information: Obtain a summary of personal data being processed and identities of Data Fiduciaries. 2. Right to Correction & Erasure: Request correction of inaccurate personal data or erasure of data no longer necessary for processing. 3. Right of Grievance Redressal: Access readily available grievance redressal mechanisms regarding personal data handling. 4. Right to Nominate: Nominate an individual to exercise Data Principal rights in the event of death or incapacity.
To submit a Data Principal request, email grievance@capengage.com or privacy@capengage.com.
Pursuant to the DPDP Act, CapEngage has appointed a dedicated Grievance Officer:
Grievance Redressal Officer CapEngage Technology Solutions Pvt. Ltd. Registered Office: Building No 4B, Flat No 304, Olympeo Riverside PH Karjat, Avasare, Raigarh, Maharashtra, India, 410101 Global HQ: 1st Floor, Rajapushpa Summit, Nanakramguda Rd, Financial District, Hyderabad, Telangana 500032 Email: grievance@capengage.com or dpo@capengage.com Phone: +91 40 6789 4000 / +91 22 4567 8900
For legal notices, compliance inquiries, or formal correspondence
Global Headquarters
CapEngage Technology Solutions Pvt. Ltd.
1st Floor, Rajapushpa Summit, Nanakramguda Rd, Financial District, Hyderabad, Telangana 500032
Registered Legal Office
CapEngage Technology Solutions Pvt. Ltd.
Building No 4B, Flat No 304, Olympeo Riverside PH Karjat, Avasare, Raigarh, Maharashtra, India, 410101