What is the guaranteed SLA response time for Enterprise accounts?

Enterprise customers receive a guaranteed <15-minute response SLA for P1 production outages with 24/7 dedicated telephone, Slack Connect, and Microsoft Teams escalation channels.

How do I troubleshoot a Meta WhatsApp template rejection?

Submit a ticket under the 'WhatsApp & Channels' category with your Meta Template ID. Our team will review the rejection reason against Meta guidelines and assist with resubmission.

Where can I check real-time system performance and API latency?

Visit our official live status dashboard at status.capengage.com for real-time uptime metrics, webhook delivery latency, and scheduled maintenance notices.

What is the guaranteed SLA response time for Enterprise accounts?

Enterprise customers receive a guaranteed <15-minute response SLA for P1 production outages with 24/7 dedicated telephone, Slack Connect, and Microsoft Teams escalation channels.

How do I troubleshoot a Meta WhatsApp template rejection?

Submit a ticket under the 'WhatsApp & Channels' category with your Meta Template ID. Our team will review the rejection reason against Meta guidelines and assist with resubmission.

Where can I check real-time system performance and API latency?

Visit our official live status dashboard at status.capengage.com for real-time uptime metrics, webhook delivery latency, and scheduled maintenance notices.

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

Loading Intelligent Customer Journeys...

Real-Time CDP · Predictive Decisioning · 6 Native Channels

Ready to Scale with Agentic AI?

Speak directly with our AI solutions architects or request a customized platform demonstration tailored to your ICP, industry, and tech stack.

Speed to Lead: Fast response within business hours

Enterprise Security: SOC 2 Type II & ISO 27001 Aligned Controls

100% Privacy: No spam, strictly 256-bit SSL encrypted

24/7 TECHNICAL ASSISTANCE

CapEngage Support Center

Our technical support team is dedicated to keeping your customer engagement pipelines running with 99.9% platform availability and sub-second webhook latency.

All Systems Operational| 99.9% Uptime

Sub-Minute Wait

Live 24/7 Support Chat

Instant live assistance from senior engineers for Meta API template rejections, webhooks, and billing queries.

Start Live Chat

Submit Technical Ticket

Submit a technical ticket with environment details, payload logs, and stack traces.

Open Ticket

Email Support

Direct email access to our customer engineering team for non-urgent technical questions.

Email Support

Enterprise Plan

Dedicated Enterprise CSM

Private Slack Connect or Microsoft Teams channel with your assigned Senior Account Architect.

Enterprise Portal

Submit a Support Ticket

Our support engineering team responds within minutes for high-priority tickets.

SLA Response Commitments

We guarantee rapid response times backed by enterprise SLA contracts.

P1 — Critical Production Outage

24/7/365 Dedicated Phone & Slack

< 15 Minutes

P2 — High Impact / Major Degraded State

24/7 Priority Ticket & Chat

< 1 Hour

P3 — Normal Technical Assistance

Standard Business Hours

< 4 Hours

P4 — General Inquiries & Feature Requests

Standard Support

< 24 Hours

COMMON QUESTIONS

Support & Service FAQs

Can't find what you need? Our enterprise solutions team is ready to help.

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

Loading Intelligent Customer Journeys...

Real-Time CDP · Predictive Decisioning · 6 Native Channels

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

CapEngage AI Customer Engagement

CapEngage Support Center

Live 24/7 Support Chat

Submit Technical Ticket

Email Support

Dedicated Enterprise CSM

Submit a Support Ticket

SLA Response Commitments

Support & Service FAQs

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

CapEngage Support Center

Live 24/7 Support Chat

Submit Technical Ticket

Email Support

Dedicated Enterprise CSM

Submit a Support Ticket

SLA Response Commitments

Support & Service FAQs