Student Lead Counseling & Trial Class Booking
Convert course inquiries into enrolled trial students 24/7 with interactive AI academic counseling on WhatsApp & Web.
Prospective students and parents have detailed questions regarding curriculum, instructor credentials, placement assistance, and fee installments before committing to a course. CapEngage AI Academic Counselors answer questions instantly on WhatsApp, recommend tailored learning tracks, and schedule free live masterclasses.
EdTech tele-calling teams suffer from low pickup rates (<18%) on cold calls. Meanwhile, students browsing courses in the evening receive no immediate response and enroll with competing platforms.
CapEngage initiates an immediate WhatsApp dialogue with course brochure PDF, faculty intro clips, and a 2-way AI agent that clarifies prerequisite questions, explains EMI options, and confirms a seat for upcoming live orientation webinars.
Step-by-Step Automation Blueprint
How this workflow triggers, evaluates behavioral data, and executes across channels.
Course Landing Page Inquiry Ingestion
Student enters name and phone number on course syllabus download or masterclass registration form.
Instant WhatsApp Syllabus Drop & AI Counseling
CapEngage sends the full course PDF on WhatsApp; the AI agent offers to explain career outcomes, projects, and batch timings.
Interactive Trial Slot Selection
Student selects their preferred weekday or weekend trial slot using WhatsApp quick-reply chips, instantly syncing with Zoom and CRM.
Omnichannel Attendance Nudge & Academic Advisor Handoff
WhatsApp and SMS alerts deliver the live stream link 1 hour before class, while high-intent students are assigned to senior counselors for post-demo admissions.
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