Browse Abandonment & Search Retargeting
Convert high-intent window shoppers into buyers by triggering personalized product recommendations within 1 hour of site exit.
Over 90% of e-commerce traffic browses product categories or uses site search without adding items to their cart. CapEngage tracks real-time search queries and category dwell time via lightweight SDK pixels, triggering personalized WhatsApp cards and web push notifications featuring viewed items and matching bestsellers.
Traditional retargeting relies on expensive third-party ad networks with declining cookie match rates. Email browse abandonment often triggers 24 hours later, missing the shopper's active consideration window.
CapEngage captures first-party identity stitching on site exit and evaluates dwell time (>45s on a single SKU or category). It triggers a subtle, non-intrusive WhatsApp message or mobile push within 45 to 60 minutes showing the exact viewed item, sizing availability, and customer reviews.
Step-by-Step Automation Blueprint
How this workflow triggers, evaluates behavioral data, and executes across channels.
High-Dwell Browse Signal Ingestion
CapEngage Web SDK detects a visitor spending >45 seconds browsing a specific product or searching terms like 'leather jacket' before exiting.
First-Party Profile Resolution
CDP stitches the anonymous browsing session to a known profile (phone/email) and checks global frequency caps to avoid over-messaging.
Dynamic Product Carousel Dispatch (45 Mins)
Dispatches an interactive WhatsApp carousel or rich App Push featuring the browsed product, customer ratings, and matching top accessories.
Autonomous AI Assistance & 1-Click Buy
Shopper can reply to the WhatsApp message to ask sizing or warranty questions, received by an AI agent that generates a pre-filled checkout link.
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