CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

Loading Intelligent Customer Journeys...

Real-Time CDP · Predictive Decisioning · 6 Native Channels

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E-COMMERCE & D2C ENTERPRISE CASE STUDY

+34% Cart Recovery via Sub-15m WhatsApp AI Journeys

Crocs India replaced low-open email recovery drips with CapEngage's real-time WhatsApp Business API integration, delivering interactive product sizing carousels and 1-click checkout links.

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

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Explore E-Commerce Playbook

CHALLENGE, SOLUTION & ARCHITECTURE

Transforming High-Intent Shopper Drop-Offs into Revenue

How Crocs India unified Shopify webhooks, customer identity resolution, and WhatsApp AI agents.

The Challenge

The Bottleneck: Email Recovery Saturation

During peak seasonal drops (Classic Clogs, Jibbitz collections), checkout abandonment surged. Traditional email recovery suffered from 18% open rates and 8-hour open delays, losing shoppers to competing retail channels.

The Solution

The Solution: Real-Time WhatsApp Journey Trigger

CapEngage ingested real-time checkout drop-off webhooks from Shopify Plus, resolved the shopper's verified WhatsApp number in <2 seconds, and dispatched an interactive carousel showcasing the exact footwear SKU, colorway, and size.

Agentic AI

Autonomous Sizing & FAQ AI Agent

If the shopper replied asking 'Does this run true to size?' or 'Can I apply a coupon?', CapEngage's conversational AI agent answered instantly and updated the cart with available promotions.

Conversion UX

Zero-Friction 1-Click Payment Link

Shoppers completed purchases directly through native WhatsApp pay links or pre-filled Shopify checkout URLs, cutting cart-to-order completion time to under 45 seconds.

EXECUTIVE TESTIMONIAL

What Crocs India Leadership Says

“CapEngage transformed our abandoned cart workflow from a passive email sequence into a real-time revenue channel. Delivering personalized WhatsApp carousels within 15 minutes of checkout drop-off unlocked a 34% recovery rate and generated over ₹4.2 Crore in incremental sales in just three months.”

Head of Digital & E-Commerce

Crocs India ·

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View All Customer Stories

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

Loading Intelligent Customer Journeys...

Real-Time CDP · Predictive Decisioning · 6 Native Channels

+34% Cart Recovery via Sub-15m WhatsApp AI Journeys

Crocs India replaced low-open email recovery drips with CapEngage's real-time WhatsApp Business API integration, delivering interactive product sizing carousels and 1-click checkout links.

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

CapEngage AI Customer Engagement

+34% Cart Recovery via Sub-15m WhatsApp AI Journeys

Transforming High-Intent Shopper Drop-Offs into Revenue

The Bottleneck: Email Recovery Saturation

The Solution: Real-Time WhatsApp Journey Trigger

Autonomous Sizing & FAQ AI Agent

Zero-Friction 1-Click Payment Link

What Crocs India Leadership Says

Official Meta WhatsApp BSP

Real-Time Identity Resolution

AI Send-Time & Frequency Optimizer

Visual Customer Journey Canvas

Ready to Scale Your E-Commerce Revenue?

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

+34% Cart Recovery via Sub-15m WhatsApp AI Journeys

Transforming High-Intent Shopper Drop-Offs into Revenue

The Bottleneck: Email Recovery Saturation

The Solution: Real-Time WhatsApp Journey Trigger

Autonomous Sizing & FAQ AI Agent

Zero-Friction 1-Click Payment Link

What Crocs India Leadership Says

Official Meta WhatsApp BSP

Real-Time Identity Resolution

AI Send-Time & Frequency Optimizer

Visual Customer Journey Canvas

Ready to Scale Your E-Commerce Revenue?

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

CapEngage AI Customer Engagement

+34% Cart Recovery via Sub-15m WhatsApp AI Journeys

Transforming High-Intent Shopper Drop-Offs into Revenue

The Bottleneck: Email Recovery Saturation

The Solution: Real-Time WhatsApp Journey Trigger

Autonomous Sizing & FAQ AI Agent

Zero-Friction 1-Click Payment Link

What Crocs India Leadership Says

Core Platform Capabilities Used by Crocs

Official Meta WhatsApp BSP

Real-Time Identity Resolution

AI Send-Time & Frequency Optimizer

Visual Customer Journey Canvas

Ready to Scale Your E-Commerce Revenue?

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

+34% Cart Recovery via Sub-15m WhatsApp AI Journeys

Transforming High-Intent Shopper Drop-Offs into Revenue

The Bottleneck: Email Recovery Saturation

The Solution: Real-Time WhatsApp Journey Trigger

Autonomous Sizing & FAQ AI Agent

Zero-Friction 1-Click Payment Link

What Crocs India Leadership Says

Core Platform Capabilities Used by Crocs

Official Meta WhatsApp BSP

Real-Time Identity Resolution

AI Send-Time & Frequency Optimizer

Visual Customer Journey Canvas

Ready to Scale Your E-Commerce Revenue?