Inbound Speed-to-Lead: Cutting Response Times from 4 Hours to <30 Seconds with AI SDRs

import { CapEngageAgentStudio } from '@capengage/agent-sdk';

export const inboundSpeedToLeadAgent = new CapEngageAgentStudio({
  agentId: 'ai_sdr_speed_to_lead_v4',
  triggerEvent: 'website_demo_form_submitted',
  channels: ['whatsapp_business', 'inbound_voice', 'email'],
  qualificationCriteria: {
    minMonthlyVolume: 50000,
    targetGeography: ['US', 'EU', 'IN', 'APAC'],
    decisionMakerRoles: ['VP Marketing', 'Head of Growth', 'CTO', 'CRO']
  },
  behavior: {
    firstResponseDelayMs: 5000, // 5-second natural pause
    initialWhatsAppMessage: `Hi {{first_name}}, this is Elena from CapEngage. Thanks for requesting a demo! I'd love to learn about your current messaging volume so I can pair you with our lead enterprise architect. Are you currently sending more than 50k messages monthly?`,
    onQualified: async (lead, agent) => {
      const availableSlot = await agent.getEarliestCalendarSlot('ae_enterprise_round_robin');
      await agent.sendInteractiveCalendarPicker({
        to: lead.phone,
        slots: availableSlot,
        confirmationChannel: 'whatsapp'
      });
      await agent.syncToSalesforce({
        leadId: lead.id,
        status: 'DEMO_SCHEDULED_BY_AI',
        qualificationNotes: agent.getConversationSummary()
      });
    }
  }
});