In-App Micro-Surveys: Capturing Real-Time CSAT & Feature Feedback Without Fatigue

import { CapEngageSDK } from '@capengage/web-sdk';

// Trigger contextual CSAT micro-survey upon successful report generation
export function triggerPostReportCSAT(userId: string, reportId: string) {
  CapEngageSDK.triggerMicroSurvey({
    surveyId: 'survey_csat_report_builder_v4',
    userId: userId,
    triggerEvent: 'report_export_success',
    coolDownDays: 45,
    uiConfig: {
      type: 'bottom_slide_in',
      headline: 'How easy was it to build this report?',
      ratingType: 'emoji_5_point',
      theme: 'dark'
    },
    onResponse: async (rating: number, comment?: string) => {
      // Send telemetry to CapEngage CDP
      await CapEngageSDK.track('survey_response_captured', {
        surveyId: 'survey_csat_report_builder_v4',
        rating: rating,
        comment: comment || '',
        reportId: reportId
      });

      // Dynamic branching: Promoter vs Detractor
      if (rating >= 4) {
        CapEngageSDK.showPromotionModal({
          title: 'Glad you loved it!',
          ctaText: 'Rate us on G2 Crowd',
          ctaUrl: 'https://g2.com/products/capengage/reviews'
        });
      } else if (rating <= 2) {
        CapEngageSDK.triggerEscalationWebhook({
          urgency: 'HIGH',
          channel: 'slack_alert_csm_channel',
          context: `Customer ${userId} gave CSAT ${rating} on Report Builder: "${comment}"`
        });
      }
    }
  });
}