Security & Compliance

1. Security Overview

CapEngage maintains enterprise-grade security standards across our AI-powered automation platform. Security is embedded in our development lifecycle, infrastructure, and operational processes.

Our security program is designed to protect customer data, ensure service availability, and maintain compliance with global security standards.

2. Compliance Certifications

3. Data Security

3.1 Encryption

All data is encrypted using industry-standard protocols:

• At Rest: AES-256 encryption for databases and storage
• In Transit: TLS 1.3 for all network communications
• Key Management: Hardware Security Module (HSM) for key storage
• End-to-End: Encrypted messaging for sensitive communications

3.2 Data Isolation

Customer data is isolated through:

• Multi-tenant architecture with logical separation
• Dedicated database schemas per customer
• Network segmentation and VPC isolation
• Role-based access controls

3.3 Data Residency

Data centers located in India, EU, US, and Singapore support regional data residency requirements. Customers can specify preferred data storage location.

4. Access Control

4.1 Authentication

Strong authentication mechanisms:

• Multi-factor authentication (MFA) required for all access
• Single Sign-On (SSO) support (SAML, OAuth 2.0)
• Session management and automatic timeout
• Password policies and encryption

4.2 Authorization

Least privilege access model:

• Role-based access control (RBAC)
• Principle of least privilege
• Regular access reviews
• Separation of duties for sensitive operations

4.3 Employee Access

Employee access is strictly controlled through background checks, training, and need-based authorization. All employee access is logged and audited.

5. Infrastructure Security

5.1 Cloud Infrastructure

Hosted on secure cloud platforms:

• AWS, Google Cloud, and Azure infrastructure
• Managed services with shared security model
• Geographic distribution for redundancy
• Disaster recovery capabilities

5.2 Network Security

Network protection measures:

• Web Application Firewall (WAF)
• DDoS protection and mitigation
• Intrusion detection and prevention systems
• Network segmentation and firewalls

5.3 Application Security

Secure development practices including code reviews, static analysis, dependency scanning, and regular penetration testing.

6. Monitoring and Logging

Comprehensive monitoring:

• 24/7 security monitoring and incident response
• Real-time alerting for suspicious activities
• Audit logs for all system activities
• Log retention for 12 months
• Security Information and Event Management (SIEM)

7. Vulnerability Management

Proactive vulnerability management:

• Regular vulnerability scanning and assessment
• Prompt patching of security vulnerabilities
• Bug bounty program for responsible disclosure
• Third-party security audits

8. Incident Response

Incident response process:

• Dedicated incident response team
• 24/7 incident monitoring and escalation
• Breach notification within 72 hours
• Post-incident analysis and remediation

9. Third-Party Security

Third-party risk management:

• Security assessments for all vendors
• Data processing agreements with sub-processors
• Regular vendor security reviews
• Continuous monitoring of third-party dependencies