Delivery Policy

1. Digital Service Delivery

CapEngage provides cloud-based Software as a Service (SaaS) solutions delivered entirely online. Unlike physical products, our services are delivered digitally without physical shipping or traditional delivery timelines.

This Delivery Policy outlines how our services are provisioned, accessed, and made available to customers after purchase or subscription.

2. Service Provisioning

After completing registration and payment, your account is activated immediately. Credits are added instantly, and full access to subscribed features is granted without delay. No physical delivery or installation is required.

3. Service Access

Access CapEngage services through our web application at app.capengage.com, RESTful APIs for programmatic access, mobile applications (iOS/Android), and third-party integrations. A stable internet connection and modern web browser are required.

4. Communication Service Delivery

WhatsApp messages are delivered through Meta's Business API within seconds to minutes. Email delivery occurs within minutes dependent on recipient servers. SMS is delivered through telecom carriers within seconds. Push notifications reach mobile devices within seconds. Real-time delivery tracking is available for all channels.

5. No Physical Shipping

As a digital SaaS platform, CapEngage does not ship physical products. All services are delivered electronically. There are no shipping fees, customs declarations, or physical delivery timelines. Access is granted immediately upon successful payment and account activation.

6. Service Availability

Our services are available globally with 99.9% uptime commitment. Some features may vary by region due to local regulations, third-party service availability, and data residency requirements. Scheduled maintenance is announced in advance.