1. Integration Overview
CapEngage integrates with various third-party services to provide comprehensive workflow automation and communication capabilities. This disclosure provides information about these integrations, what data is shared, and how to manage them.
You control which third-party integrations are enabled for your account and can disable them at any time.
2. Communication Integrations
| Service | Purpose | Data Shared |
|---|---|---|
| Meta (WhatsApp) | WhatsApp messaging | Message content, recipient info |
| Twilio | SMS, voice services | Message content, phone numbers |
| SendGrid | Email delivery | Email content, recipient info |
| Firebase | Push notifications | Device tokens, notification content |
3. CRM and Productivity Integrations
| Service | Purpose | Data Shared |
|---|---|---|
| Salesforce | CRM synchronization | Contact data, activity logs |
| HubSpot | Marketing automation | Contact data, engagement metrics |
| Zoho CRM | CRM integration | Contact data, deal information |
| Google Workspace | Productivity tools | Calendar, contacts, drive access |
4. Payment Integrations
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Payment details, billing info |
| Razorpay | Payment processing (India) | Payment details, billing info |
5. Analytics and Monitoring Integrations
| Service | Purpose | Data Shared |
|---|---|---|
| Google Analytics | Website analytics | Usage data, page views |
| Mixpanel | Product analytics | Usage events, user actions |
| Datadog | Infrastructure monitoring | System metrics, logs |
6. Data Sharing Practices
When you enable an integration:
- Data is shared only with the specific third-party service
- Data sharing is limited to what is necessary for the integration
- We use secure APIs for data transmission
- Data is encrypted in transit using TLS
- Third-party terms apply to their processing of your data
7. Managing Integrations
You can manage integrations through:
- Account settings → Integrations
- Enable or disable integrations at any time
- Configure data sharing preferences per integration
- Revoke third-party access immediately upon disabling
- Review connected apps and their permissions
8. Third-Party Terms
Each third-party service has its own terms and privacy policy:
- Review third-party terms before enabling integrations
- Third-party privacy policies govern their data handling
- We are not responsible for third-party service availability
- Third-party terms may change without our notice
9. Contact Information
Integration Support: integrations@capengage.com
Privacy Questions: privacy@capengage.com
Address: Building No 4B, Flat No 304, Olympeo Riverside PH Karjat, Avasare, Raigad, Maharashtra, India - 410101
Company Information
CAPENGAGE TECHNOLOGY SOLUTIONS PRIVATE LIMITED
Building No 4B, Flat No 304, Olympeo Riverside PH Karjat,
Avasare, Raigad, Maharashtra, India - 410101