MUMBAI, India - January 10, 2025 - CapEngage today announced the launch of its Enterprise AI Agents, a breakthrough in automated customer service that can handle 80% of customer inquiries autonomously while maintaining human-like conversation quality.
Revolutionary Capabilities
The new AI agents feature:
- Multi-language support across 50+ languages
- Context-aware conversation handling
- Seamless human escalation when needed
- Integration with existing CRM and support systems
- Real-time learning from interactions
Enterprise-Grade Features
Built for enterprise requirements:
- SOC 2 Type II certified security
- GDPR and DPDP compliance
- Custom training on company knowledge bases
- Advanced analytics and reporting
- 24/7 availability with 99.9% uptime SLA
Early Customer Results
Pilot customers have reported:
- 70% reduction in support ticket volume
- 85% customer satisfaction on AI-handled queries
- 60% faster resolution times
- 40% cost savings in customer service operations
Availability
Enterprise AI Agents are available immediately for Enterprise plan customers. Professional and Starter plan customers can request early access through their account dashboard.
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