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1. Public Sub-processor Registry
To deliver our multi-channel customer engagement platform, CAPENGAGE TECHNOLOGY SOLUTIONS PRIVATE LIMITED contracts with vetted third-party sub-processors. All sub-processors undergo rigorous security evaluations and execute Data Processing Agreements (DPAs) incorporating Standard Contractual Clauses:
| Sub-processor Entity | Processing Service / Function | Corporate Location | Data Center Processing Region |
|---|---|---|---|
| Amazon Web Services, Inc. (AWS) | Primary SaaS Cloud Hosting, Database Storage, KMS Key Management & Backups | United States | USA (us-east-1), EU (Frankfurt, Dublin), India (Mumbai) |
| Google Cloud Platform (GCP) | BigData Analytics, Telemetry Event Storage & AI Inference Engines | United States | USA / European Union |
| Twilio Inc. / SendGrid | SMS/RCS Gateway & Transactional Email Relay Services | United States | USA / Global Transmission |
| Meta Platforms, Inc. | WhatsApp Business API Messaging Infrastructure | United States | Global Cloud Nodes |
| Razorpay Software Pvt Ltd | PCI-DSS Compliant Payment Processing & Indian GST Invoicing | India | India Data Centers |
| Stripe, Inc. | PCI-DSS Compliant International Credit Card Payment Processing | United States | USA / Global |
| Datadog, Inc. & Sentry.io | Application Performance Monitoring, Error Logging & Threat SIEM | United States | USA / EU |
Sub-processors are evaluated under annual SOC 2 Type II / ISO 27001 security audits
Customers receive at least 14 days advance written notice prior to onboarding new sub-processors