Billing & Subscription Policy

CapEngage subscription tiers are calculated based on Monthly Active Users (MAUs). An MAU is defined as any unique identified user (User ID) or anonymous device token that performs at least one tracked event, receives a push/email/SMS/WhatsApp message, or interacts with your product within a 30-day billing cycle.

Counting Rules:

• An end-user who receives multiple notifications or performs 100+ app events in a single month counts as exactly ONE (1) MAU.
• Anonymous users who subsequently identify (e.g., guest user signs up) are automatically merged into a single user profile record.
• Archived users, unsubscribed profiles, and dormant contacts with zero event activity during the billing cycle are excluded from MAU counts.

If your application experiences sudden traffic viral spikes or seasonal sales surges and exceeds your plan's baseline MAU quota, CapEngage guarantees uninterrupted messaging delivery. Usage overages above your baseline plan quota are billed at the standard prorated rate specified in your subscription schedule at the end of the monthly billing period.

Subscription invoices issued by CAPENGAGE TECHNOLOGY SOLUTIONS PRIVATE LIMITED are processed in INR (₹) for domestic Indian corporate entities or USD ($) for international accounts.

• Indian Tax Compliance: Invoices issued to Indian entities include 18% Goods and Services Tax (GST). Indian corporate customers must provide a valid GSTIN at sign-up to claim Input Tax Credit (ITC).
• International Tax & Export Declarations: Foreign transactions are processed under tax-exempt export of services rules under Indian GST law. International customers are responsible for local reverse-charge VAT or sales tax requirements in their home jurisdictions.

If a recurring subscription payment fails, CapEngage executes an automated 14-day dunning workflow with daily payment retry attempts. Account administrators receive automated email alerts. If an invoice remains unpaid after fourteen (14) days, account write access will be temporarily suspended until payment is settled.