CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

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Real-Time CDP · Predictive Decisioning · 6 Native Channels

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OMNICHANNEL RETAIL ENTERPRISE CASE STUDY

4.1x Repeat Store Footfall via Unified CDP & WhatsApp AI

Reliance Digital unified offline POS billing events with online web exploration, triggering localized WhatsApp offers, warranty reminders, and VIP concierge notifications across 500+ outlets.

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

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Explore Retail Playbook

ENTERPRISE TRANSFORMATION ARCHITECTURE

Bridging Online Discovery with In-Store Fulfillment

How Reliance Digital broke down retail silos with real-time CDP streaming and automated messaging.

The Challenge

The Challenge: Fragmented Online & Store Silos

Customers researching high-ticket appliances (OLED TVs, laptops) online walked into stores without staff having visibility into their digital preferences, causing lost cross-sell opportunities.

The Solution

The Solution: Real-Time POS & Web CDP Unification

CapEngage synthesized 500+ physical store POS streams with digital web search data into a single 360° golden profile for over 12 million registered customers.

Geo-Fencing

Hyper-Local Store Proximity Broadcasts

When an electronics buyer visited a mall, geo-fenced CapEngage triggers dispatched personalized WhatsApp invites with exclusive store inventory alerts and dedicated floor consultant contacts.

Post-Purchase

Automated Warranty & Accessory Cross-Sell

Within 48 hours of POS checkout, CapEngage initiated automated WhatsApp journeys for extended warranty registration and matching accessory recommendations.

ENTERPRISE LEADERSHIP ENDORSEMENT

Feedback from Reliance Digital Growth Team

“CapEngage provided the exact real-time CDP and WhatsApp infrastructure we needed to connect our digital catalog with our 500+ physical superstores. Our repeat store visits quadrupled, and post-purchase warranty attach rates jumped by 29%.”

VP of Omnichannel Growth

Reliance Digital ·

Scale Your Enterprise Omnichannel Operations

Unify physical retail and digital commerce with CapEngage's high-throughput AI platform.

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Explore All Case Studies

CapEngage AI Engine·Active Sync

CapEngage AI Engagement Platform

Loading Intelligent Customer Journeys...

Real-Time CDP · Predictive Decisioning · 6 Native Channels

4.1x Repeat Store Footfall via Unified CDP & WhatsApp AI

Reliance Digital unified offline POS billing events with online web exploration, triggering localized WhatsApp offers, warranty reminders, and VIP concierge notifications across 500+ outlets.

AI Multi-Channel Sequences

Real-time Intent Scoring

No Credit Card Needed

2-Way CRM Integration

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

CapEngage AI Customer Engagement

4.1x Repeat Store Footfall via Unified CDP & WhatsApp AI

Bridging Online Discovery with In-Store Fulfillment

The Challenge: Fragmented Online & Store Silos

The Solution: Real-Time POS & Web CDP Unification

Hyper-Local Store Proximity Broadcasts

Automated Warranty & Accessory Cross-Sell

Feedback from Reliance Digital Growth Team

Scale Your Enterprise Omnichannel Operations

CapEngage AI Engagement Platform

Ready to Scale with Agentic AI?

4.1x Repeat Store Footfall via Unified CDP & WhatsApp AI

Bridging Online Discovery with In-Store Fulfillment

The Challenge: Fragmented Online & Store Silos

The Solution: Real-Time POS & Web CDP Unification

Hyper-Local Store Proximity Broadcasts

Automated Warranty & Accessory Cross-Sell

Feedback from Reliance Digital Growth Team

Scale Your Enterprise Omnichannel Operations